Still wet and cold but some sun maybe?

It rained during the night, but not very heavy. Still very dark in the mornings and nowt to see, not even a fox. Despite the rain the overall fell is still cold and I am still moulting. Mind you my old friend the Gordon Setter is moulting too.

As the month starts the final third how have you done on the New Year resolutions? Take time to reflect and see how far you have progressed and what it feels like when you have made some progress. Remember if you want to loose weight go for a little at a time and keep off the scales, once a week is all. You will get a better idea by the fit and feel of your cloths.

Now as a dog I love going for a ride in the car. You may remember me mentioning that the MPV went as it lost a cam belt and despite the little damage the bosses decided it had to go? The global problems at present have had a dramatic affect on the car manufacturing industry with the USA government attempting to bail out with loans. What I can't understand is that in this age of technology why these companies fall when car sales drop.

There had been lots of early signs that there was a slow down in mid 2008. At that point the manufactures should have got together with their dealers and looked at how to improve their customer care. Most of my bosses experiences with main car dealerships has been negative. Once they have your money then move on to the next punter. Getting problems sorted is never easy and the impression is that they are doing you a favour booking your car in for a service.

Now this will on it's own have very little impact now, but in the long term people remember and tell other people. The dealership that offers quality customer service and at a reasonable price will be in a better position when the upturn comes. Then building on that service they can survive. With the technology available today there is no reason why people can't be sent updates, offers and just good car care advice for free.

Keep going with the resolutions and see if you can offer some exceptional customer care today and if you have no customers to a neighbour, friend on someone in the street. Take care.